Sing Harmonies for iOS
Version 3.8 is Available
Some users of Version 3.7 were not receiving their download after an IAP purchase. Version 3.8 should fix this issue. After you have updated you should be able to now download any songs you purchased. To do that tap ‘Restore Purchase’ in the upper right corner of the Song Store. Thank you for your patience. Please contact us if the problem continues after you have updated to 3.8.
Restoring Already Purchased Songs
If a purchased song is not appearing in your library or if you are unable to restore your song purchases after updating to the newest versions of the app please do this:
1] Restart your device.
2] In the Song Store tap 'Restore Purchase' on the upper right-hand corner.
You should receive a message saying "Restore purchase complete", then your songs will need to download--this can take awhile. If this doesn't work try this instead:
3] Tap the price icon next to the song you purchased. You should receive a message stating that you’ve already purchased this song and asking if you want to download it again. If you get that message tap Yes. Then the song should download. If you don't receive that message contact us.
If your problem continues please write us and include the device and iOS you're using.
We've heard from a few iOS users recently who purchased IAP songs that are not downloading. Our developers are looking into the problem now and we hope to release an update soon that fixes the problem. For these users the method described above doesn't work. If you are unable to download a purchased song and this method doesn't fix the problem please contact us if you'd like a refund for the purchased song. Sorry for the inconvenience!
Please update to Sing Harmonies 3.8. We learned from user feedback that when using a much earlier version of the app users couldn't hear sound through their device speakers if the device was in silent mode. Later updates fixed that problem. When you update the app you'll need to restore any IAP songs you've already purchased to your library. Read above for how to do that.
July 2017: "One Love" is back in the Song Store. if you purchased it previously tap "restore purchases" in the Song Store to download it for free. You can also tap ".99" next to "One Love", you should then receive a message stating "You have already purchased this song, do you want to download it again for free?" Tap "yes" and the song will download. If you receive a different message or are unable to restore it please contact us.
March 2017: The 3.1 update is a complete rebuild of the app that fixes problems some users were having with not being able to see songs in the Song Store, or not being able to restore already purchased songs. If you are having either of these problems please make sure that you have updated to 3.1. The update optimizes the app for iOS 10, but the app should still work with iOS 7 and later. The app is optimized for iPhone 7 and also works with iPad and iPod Touch. It may not work with iPhone 4 or earlier, or other older devices.
Sing Harmonies for Android
New Android devices appear frequently, and the Android version of the app works well on some, but not all of them. If the app doesn't work on your device it may crash or freeze--if so please get a refund from Google Play. It would help us immensely if you would also contact us with send the name and OS of your device--then we can exclude that model from future sales, and have our tech team look at that device when we update. Thanks so much for your assistance as we try to improve the Android version of the app.
On some devices when you tap "play" the song will play for one second, stop, then start again and play normally. After that the song should play normally. This stutter-start may also happen when you switch to another song. Sorry, there is no fix for this.
IAP downloading problems
If you purchase an IAP song and it won’t play please download it again by tapping the price icon in the Song Store. When the system tells you you’ve already downloaded the song and asks if you want to download it again tap “yes”. You won’t be charged for additional downloads of already purchased IAP songs. Please contact us if you still experience difficulty.
If you're having any other problem with the app please write us and tell us the device and operating system you’re using.